Samsung SyncMaster 225BW 22-Inch LCD Monitor
Imagine having more room to spread out. The Samsung 225BW combines a 22" screen with a 16: 10 widescreen aspect ratio to give you a bigger window on your world. Whether you use that power to work more efficiently or to watch a bigger blockbuster, you get sharp text and crisp motion through a fast response time, 700: 1 contrast ratio and exclusive technologies like MagicColor and MagicBright2. And it's all topped off by a height-adjustable stand and optional integrated speakers. With the Samsung 225BW, it's not hard to imagine.
Samsung SyncMaster 225BW 22-Inch LCD Monitor Accessories
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Ergotron LX Desk Mount Arm - mounting kit ( 45-179-195 )
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Western Digital WD5000KSRTL Caviar 500 GB SATA Hard Drive
Intel Core 2 Duo E6600 Dual-Core Processor, 2.4 GHz, 4M L2 Cache, LGA775
Apple Bluetooth Wireless Mighty Mouse
Apple M9321G/B Mini-DVI to DVI Adapter
Intel Core 2 Quad Q6600 Quad-Core Processor, 2.40 GHz, 8M L2 Cache, LGA 775
Samsung SyncMaster 225BW 22-Inch LCD Monitor Reviews
This agent did say that I could get a refund if I wanted it. I hung up. We went round & round. That was the option I selected - to have a replacement monitor shipped to The UPS Store near my home to have the exchange made and the defective monitor returned. I asked her how I was supposed to know that I needed to make a decision since there was no indication of the website when I checked the status of my ticket and the "Message from Samsung" field was blank on the ticket status screen. The monitor is bad.
5 DAYS. Time for another phone call. I get the same story as last time - "A" stock vs "R" stock. No, it hadn't. What exactly do I need to do here. She basically gave me the same old story - no "A" stock available. More promises of return phone calls.
She gave me the same old song and dance - you know the drill - "A" vs "R" and told me that was the problem. I purchased a new Samsung 22" LCD monitor (model 225BW) on April 16, 2008. It's still August 6 and I have calmed down somewhat. I thought that during the 2 prior phone calls we had established that "R" stock was my only option and I said that I would accept it. I called back.
It's now August 6, 2008. I spoke with agent 23. She said that I had not told Samsung whether I wanted "A" stock or "R" stock. He transferred me to Samsung's ECR (Executive Customer Relations) group. The representative I spoke with this time seemed genuinely concerned about my on-going problem.
So, I spent money on a monitor with what I thought was a good, 3-year warranty. On July 28, I called again, trying to find out exactly what was holding the process up. No explanation. I really just wanted a monitor. For God's sake, put the monitor in a box and send it to me. Her response "I will be happy to provide a mailing address for Samsung where you can send a letter to the President and express your concerns.".
OK, so if there is no "A" stock and I have to settle for "R" stock, then why would Samsung be waiting on me to make a decision. I asked why and she replied that there was no "A" stock to ship out. My money was good. I didn't really want it but refurbished equipment is almost the universal standard for warranty requests these days. Upon further questioning, I determined that there was no "A" stock for this monitor because Samsung is no longer manufacturing it.
She said that she could send an email to the "monitor group" to see if this issue "can be resolved." She advised that she would call me back when she received a return email. I asked for the name of the company and was told that they couldn't give me that information. I completed the web form, supplying Samsung with all of the requested information as well as a copy of my sales receipt and proof-of-purchase. I asked why she didn't call me back as promised. I was told that in-warranty monitor exchanges were handled by a third party and that the time necessary to complete the process was dependent upon their speed. I call ECR back and get Agent 49. I told her that was unacceptable to expect the customer to know that and that Samsung should contact the customer if there was an issue.
Then I asked if an "R" stock unit had been shipped. I hung up. She verified my phone number. The representative told me that the exchange process hadn't started and that it was an automated process and that I just needed to wait.
I asked how long a refund would take and was told 6 weeks. I asked what assurance I had that this would happen and she replied "Because I said I would.". I explain that I have already been through this 3 days ago and that I shouldn't have to go through all of this again. She said that she was going to send an email to the "monitor department" to determine if there was a new monitor (that met or exceeded the specifications of my defective monitor) that they could "expedite" to me and that she would call me back. She then advised me that I couldn't get "A" stock and would have to settle for "R" stock. I called the ECR again at their direct-dial number - 800-522-7341.
Just for fun, I asked her who at Samsung America, Inc or Samsung Electronics America oversaw customer service operations. I asked to speak to a Supervisor. I asked if I could contact them and was told no. I feel like I'm going to have a stroke.
She also replied that there was no way they would have the time to do that even if they could make out-bound calls. She reads the notes and indicates that Agent 23 received a reply to her email that there was no "A" stock available. I was told by the representative that I was impatient. On July 13, 2008, my monitor failed and my first communication to Samsung about the problem was submitted through their web-based customer contact form. My other option was to foot the bill for shipping and send it in for repairs, or, to have a $400 hold be placed on my credit card to have a unit cross-shipped and I would still be paying for shipping the defective monitor to Samsung. On July 20, 2008, I had received no response from Samsung and after searching their website, the easiest way to resolve this issue was to start a self-service in-warranty ticket.
She advised that "A" stock meant a new monitor and "R" stock meant a refurbished monitor. I advised her that I didn't even know what that meant and said that during the self-service ticket creation process, I was never asked to make that decision. This representative advised me that she would "expedite" my ticket and get it shipped out. This time I got Agent 12. On July 23, 2008, I checked the status on the website and it showed "waiting for exchange process." So I called the 1-800-SAMSUNG number to determine what the status was. Naturally, with my monitor just days over 3 months old, I told her I would prefer "A" stock.
She said that she could refer my request to speak to a Supervisor to "Case Management" and that I would get a return call in about 5 days. This experience puts Samsung in a dead heat with HP for absolute worst customer service/customer support. She responded that they were an in-bound call center and don't make outgoing calls to customers. She said that customers usually called Samsung to ask why there was a delay and that's when they would find out about the "A" stock or "R" stock issue. On August 4, 2008, I made another call to Samsung. This time, a representative told me that the delay was my fault. So, the net result of this phone call was that I would be getting "R" stock. She said she would "send it over" so that it could be processed immediately.
She commented "It isn't like they can put a monitor in a box and send it to you." Why not. Customer service is fictional and apparently there really is no warranty. On July 25, 2008, I once again checked the status and it was still showing "waiting for exchange process." So I called again and asked exactly what was Samsung waiting on. My interpretation was that she would make whomever needed to be aware of my decision aware and have the replacement monitor shipped out. Bad assumption on my part. On July 31, 2008, Samsung's Repair Self-Tracking website still shows "waiting on exchange process" as the status of my ticket.
Contrast does not look exceptional on the paper, but honestly I could not see the difference with others of higher spec (using colorful flowers on a dark background). - not possible to rotate the screen vertically Went at Fry's & Best Buy, then check them all and it was the best. Really amazed at this monitor. only cons:. 225UW is same. - yes, some backlight bleeding if you look movies at night; does not bother me, you need to look for it (I wonder if a sticking some paper band would work.). I have a set of test photos, and the sharpness of my kid little face was one or two steps up any other monitor I could try - even the most recent ones.
I am extremely disappointed with my new monitor. The screen brightness is uneven, with the top being dark, middle medium and bottom light. It's impossible to post-process my images in Photoshop and get consistent results. I recently bought the Samsung 22" wide screen monitor after my Princeton gave up. Although it is touted as excellent, this monitor is one I am sorry I bought.
Was the perfect gaming monitor with it's fast response time. I've owned this monitor for 6 months and it's developed an entire line of dead pixels dead center of the display. At first the line was only occasionally visible, but now it appears within 5 minutes of turning on and doesn't go away. It really is a shame because the monitor has be great in every other respect.
One note of caution, you will need to have a graphics card capable of driving at 1600x1050 resolution. Samsung's newer 22" are nice, but I chose to go with this older model since it has a simple black bezel and works well using Ergotron monitor stands (2 each on 2 vertical stands and 4 (YES 4 22"s) on one 4 monitor Ergotron stand. I now have 8 total that I use for day trading and general business web/computer use (3 computers 2 driving 2 each and one driving 4).
I've been VERY happy with quality, no noticible bleedthru from the back light, good color 16.7 million, and plenty of headroom on brightness and contrast adjustments. These work well with 1280x1024 19" screens since the vertical size is almost identical (1600x1050). Awesome price and delivery time through Amazon.
I have recently purchased 6 of these from Amazon to replace 4 Samsung 19" LCD 940b. This is an awesome monitor and I have been very happy with the quality for the price. I'm using Nvidia Quatro NVS 285 pci-e cards in one machine (64 and 128 mb cards) driving DVI output and in another machine a 64mb NVS 280 PCI card driving VGA (this card will not drive DVI at the needed resolution) I have also used ATI cards PCI-E with 64mb, with similar success driving DVI at 1600x1050.
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